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Voice systems – how do they work?

Voice systems operate on the principle of data exchange, which takes place exclusively through voice commands between the system and the operator.

The operator is equipped with a portable terminal attached to a belt or holster, as well as a headset through which he listens to commands issued by the system. The same set is also used to respond – to smoothly confirm the implementation of individual operations.

For example, the implementation of a picking task usually follows the following scheme: the operator collects the order for execution – the system indicates the location – the operator confirms the location after reaching the location – the system indicates the quantity/weight to be picked – the operator confirms the quantity/weight and possibly other required data – the system indicates next location.

If you need to enter a longer string of characters, e.g. a shipping label code, batch number or serial number, you can enter scanning for these sequences – but only for specific ones (via the terminal or using an additional wrist-finger scanner).


Voice systems – system components

The entire system therefore consists of four elements. Firstly, the terminal, i.e. from a portable computer that processes system messages into commands and the operator’s voice messages into actions in the system. Secondly, the headset is a specialized combination of microphones and speakers, especially appreciated in demanding warehouse environments. Thirdly, from business software responsible for the implementation and control of tasks (e.g. picking orders). And finally: fourthly, the administrative software, which consists of a console for administering, managing and monitoring devices and users.

    Voice Systems Product Manager

    Andrzej Wąwoźny

    Voice Systems Product Manager